Consumers don't expect brands to be flawless. In fact, consumers will embrace brands that are FLAWSOME*: brands that are still brilliant despite having flaws; even being flawed (and being open about it) can be awesome. Brands that show some empathy, generosity, humility, flexibility, maturity, humor, and (dare we say it) some character and humanity.
Two key drivers are fueling the FLAWSOME trend:
“...human nature dictates that people have a hard time genuinely connecting with, being close to, or really trusting other humans who (pretend to) have no weaknesses, flaws, or mistakes”...trendwatching.com
So interesting. The human aspect of a brand is certainly appealing me. I like to buy into the story.
It's about time the consumer were seen as human beings not just cash cows
Agreed - not brands marketing to consumer, but rather the consumer marketing needs to brand
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